del.icio.us
(5/25)

After having spent more time on researching this issue, I figured a more pointed call to T-Mobile would help resolve the issue.

This time, I call and talk with Tier2 support after explaining that I've rebooted, swapped chips, and all other things that I, the customer (not guinea pig, lab rat), am stilling having problems with slow registration AND poor reception. I really just want a fix to the registration issue first.

The guy tells me first that he's never heard of such problems (more on that later) and that it's a sim chip problem. Um, I've swapped out four chips already. If all four exhibit the same failure, T-Mobile has serious issues. They're not even from the same batch! I re-explained the situation and perhaps it sunk in a bit further into his wall of defiance that something is wrong. He thinks it's the phone itself and said that he recommends that. I ask if I can get escalated to which he replies "no". I have to try this first.

Now, think for a minute that I have two MDAs and four sim chips and none of them are sequential in serials.

Fine. I'll get the phones replaced. At this point, I'm quite the unhappy camper. I'm paying for all of this service and I can't use it. Tech support is clueless (or maybe just this guy).


Elapsed time: 1 hour

If you make minimum wage ($8.50/hour) = $8.50
If you're a hot-shot partner at a law-firm ($400/hour) = $400 (crazy, right?)

Overall satisfaction meter: >:\