(5/25)
After speaking with T-Mobile, I call LetsTalk. I explain the entire ordeal and the customer service lady says to ship the phones back (at their expense) and once received, we'll get replacement (new) phones.
Great (sarcastically). So, I get a 2-day return ship and an overnight ship back to me. Mind you, this is already Thursday and best case scenario I get the mailing slip same-day and with the weekend coming up, I could theoretically get the phones back by the following Tuesday:
THUR - ship out
FRI - transit
SAT- no transit
SUN - no transit
MON - delivered
TUE - new phones
But there's a problem. Monday is a holiday and everyone's closed! :(
This means Wednesday is best-case. But it's not quite that nice. The email with the slip doesn't arrive until Friday. At this point, I keep the phones over the weekend and decide to ship out on Tuesday. I asked the lady to talk with the supervisor to give us an overnight return - no go. I asked if they'd ship out new phones and bill the credit card while we return the old phones - no go (this really sucks, btw).
OK, had I bought the phones from a corporate store, all of this mailing business could have been averted. At this point if you calculate the cost of time and energy and realize that perhaps _had_ I known of these issues, a better decision would have been to buy from the store. But, this doesn't make sense since the real problem lies with the function of the MDA with T-Mobile service, not that the phone that I received was faulty (but heh, I need to get higher up to address this issue and Tier2 won't escalate, maybe this is the way to go to prove that it's a T-Mobile problem). I suffer for you, my friends.
Elapsed time: .5 hour
If you make minimum wage ($8.50/hour) = $4.25
If you're a hot-shot partner at a law-firm ($400/hour) = $200 (crazy, right?)
Overall satisfaction meter: >:\
Posted 06/02/2006 by Administrator | Filed under: Buying A Phone Online
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