del.icio.us
(6/9/06)

This just goes to show that making customer service calls is like playing roulette. It's a game of chance to be able to speak with the "right" CS rep who can handle your issue. Perhaps it's mainly because they don't listen well and probably don't want to do the work involved in addressing customers' concerns, especially the ones not in the playbook. Of course I'm generalizing here, but having spent the better part of the past month with customer service departments in various outfits, I think my experiences and conclusion aren't far from the truth.

Sometime a few weeks ago, I called LetsTalk to see if I could add another line to my plan which is already a "family plan". It only seemed logical that since I was still within my trial period I should be still considered a new customer activation and hence "entitled" to adding additional lines while receiving the benefits of those rebates.

My "workaround" to the MDA network registration problem and evidence that true phones even on the T-Mobile network worked fined was to buy a phone-phone, not a computer-phone...

del.icio.us
Come on people. Sheesh.

Got an email from LetsTalk saying that they're shipping out the phones on Tuesday (Day 28) which means with overnight delivery we get them on Wednesday (Day 29).

Time to pour over the fine-print of their agreement. I sure hope they're not trying to be sneaky by taking their sweet time getting our replacement phones back to us...